Here at Sistasaidso+ we pride ourselves on our teamwork (nurses!) and transparency. The details below will explain to all our sistas the buying conditions of our products. Let’s call them our clinical shopping guidelines!
Returns Policy:
OFF DUTY™️ Apparel
We know how challenging sizing can be in this modern world and we want you to feel comfortable and satisfied with the fit of our OFF DUTY™️ apparel. It is for this reason we will happily issue you a store credit, exchange or refund within 30 days from the date of dispatch. Our online returns portal makes our returns process nice and easy. Simply click here, enter your order details, and follow the steps to complete your return.
All refunds will be processed using the same payment method used to purchase the item/s. You will receive confirmation via email.
Please note, a $12.95 return shipping fee will be deducted from your refund/store credit once your return is received by us. Please note, we do not offer returns or exchanges for international orders.
Sistasaidso+ takes no responsibility for missing incoming deliveries without proof of delivery. Your original shipping charges are not refundable.
If you are looking to return any OFF DUTY™️ apparel purchased as part of our OFF DUTY™️ bundle, we can offer you an exchange ONLY – please contact us here.
If returning OFF DUTY™️ apparel due to a fault, please contact us here and be sure to include photographic evidence of the issue.
Sistasaidso+ reserves the right to reject returns that do not comply with our returns policy. Our returns policy is in addition to your consumer guarantees under The Australian Consumer Law. Sistasaidso+ accepts returns under the following conditions:
- You have proof of purchase.
- Products are unworn, undamaged, and in original condition, with all packaging included.
Compression Socks
Please be aware, we cannot refund or provide exchanges for compression socks due to strict hygiene reasons. We liken socks to undies for your feet! Please be sure to consult our helpful sizing guide here before you finalise your purchase.
* Hot tip, if you are unsure of which size to select please base your selection on your calf circumference measurement. Be sure to measure the circumference of your calf at the widest point.
Accessories
Please choose carefully - we do not offer exchanges or refunds for change-of-mind purchases of Sistasaidso+ accessories (earrings, fob watches, scrub caps, sleep masks, protective eyewear and reusable cutlery). We reserve the right to decline a refund if any of these items are posted to our warehouse without prior correspondence with our team.
We do not offer refunds on gift cards.
Sistasaidso+ takes no responsibility for missing incoming deliveries without proof of delivery. Your original shipping charges are not refundable.
Faulty Items
Although we pride ourselves on the quality of our products, if you find that your product is faulty on delivery, please contact us here.
Please include a photo and description of the fault so that we can forward the details to our quality control team and arrange a resolution for you in a timely manner.
Please contact us within 14 days of receipt to arrange a resolution for faulty items. We will not be able to assist with faulty items after 14 days has passed.
Return shipping costs will only be covered by Sistasaidso+ in the case of replacing or returning faulty items.
Warranties
Here at Sistasaidso+ we carry out meticulous quality control prior to dispatch. That said, we recognise that, on occasion, all businesses are faced with manufacturing faults. It is for this reason that we offer the following warranties. If you believe your item is faulty, please contact us here.
60 Day Protective Eyewear Warranty
Our Sistasaidso+ protective eyewear frames are made from acetate. This is a very lightweight plastic and considered much better quality than standard plastic. Each pair is quality checked before being packaged and sold. If a frame is damaged and you notify us within 60 days from the date of dispatch, Sistasaidso+ will issue you a refund. Email here and be sure to include photographic evidence of the issue.
1 Year Fob Watch Warranty
Your Sistasaidso+ fob watch is covered by a 1-year warranty from the date of dispatch. This covers materials and manufacturing defects, the watch movement, hands and dial only. This warranty does not cover damage to internal and external components due to contact with water. Our fob watches are 5ATM which means they can be subjected to light splashes and moisture. Please avoid wearing them in the shower, when swimming and other activities that will expose your watch to more than just minor splashes.
Our warranties do not cover damage resulting from improper handling, lack of care, accidents including scratching, dropping or normal wear and tear.
Please note: we only reimburse shipping costs if your product meets the initial faulty policy and a resolution is arranged within 14 days of receipt.
Please email us here with any questions – we love hearing from you, we are always here and happy to help!
