Refunds & Returns
If you’re looking to return or exchange your order we're here to help! Please read the below carefully:
Please choose carefully - we do not exchange or refund for change-of-mind purchases of Sistasaidso+ accessories (this includes; socks, earrings, fob watches, scrub caps, eye masks, face masks and protective eyewear).
Please Note - We do not accept returns on any SALE items.
For Sistasaidso+ apparel we are happy to offer a store credit or gift card for change-of-mind purchases within 14 days of receipt of shipment. This can then be redeemed for replacement sizes or other items, simply complete a new order @ www.sistasaidso.com. We are unable to arrange direct exchanges.
To return an item that you have purchased from Sistasaidso+ via return post:
- 1. Complete the returns form
- 2. Put the completed returns form, with the items that you are returning, into a suitable parcel or box.
- 3. Take your parcel to your nearest Australia Post outlet to lodge a return.
- 4. Once your items are received, we will issue you a store credit via email.
All exchange shipping is done at the customer's own expense and we recommend using a prepaid, tracked postage method to ensure safe and documented delivery. Sistasaidso+ takes no responsibility for missing incoming deliveries without proof of delivery. Your original shipping charges are not refundable.
Although we pride ourselves on the quality of our products, if you find that your product is faulty on delivery, please contact us directly at email@example.com so that we can resolve this issue for you. Photo evidence of the faulty/damaged item and your order number will be required, in order for our quality team to assess the issue and provide a resolution.
Return shipping costs will only be covered by Sistasaidso+ in the case of replacing or returning faulty items.
For any additional inquiries please contact firstname.lastname@example.org